Car Shipping FAQ's

Q: How does car shipping work?
A:First, get a quote online or call us, then book your order by the same means, when your order is booked we will assign you a trucker who will then call you 4 to 24 hours in advance of your pick up date.

Q: Do I have to be present when you pick up my vehicle?
A:Either you, or a designated person, have to be present upon pick up of your vehicle to sign a contract " bill of lading” which is an inspection that the driver performs with you to review if there is any damage on the car before loading it on the truck, the same is done upon delivery .

Q: How do I pay, and what types of payments do you accept?
A:A minimum deposit of $135 will be charged to a major credit card, and the balance will be paid to the driver upon delivery of our vehicle, cash, cashier's check or money order.

Q: What is door-to-door transport?
A:Door-to-door means that we arrange for pickup and delivery at the address you specify (subject to accessibility and local laws). You do not have to go to a terminal to pick up or drop off your vehicle.

Q: Can you arrange a terminal service?
A:Terminal services can be arranged, however, terminals do charge additional fees and therefore, we prefer to give our customers door to door service whenever possible to avoid unnecessary charges.

Q: Can you ship inoperable or unusual vehicles?
A:Absolutely. We specialize in unusual vehicles such as antique, classic and collectible cars and accommodate oversized vehicles. For inoperable vehicles, please let us know at the time of booking so we can dispatch a special carrier.

Q: Is TOTAL CAR SHIPPING registered and bonded?
A:Yes, We maintain a surety bond with the federal government pursuant to 49 U.S.C. §13906(b) and are registered with the Federal Motor Carrier Safety Administration.

Q: On what kind of transporter will my vehicle be carried?
A:Most are transported via multiple car carriers, the same type used to transport new vehicles from the manufacturing plant to dealerships.

Q: How many days in advance do I need to arrange for my vehicle to be picked up?
A:We recommend that you book your order 7 to 10 days in advance, however if you need to move your car immediately, we will work with you on an individual basis to accommodate your needs.

Q: Is my vehicle insured during shipment?
A:Yes, your vehicle is insured from the time it is picked up until the time it is delivered.

Q: Can I ship personal items in my vehicle?
A:No for many reasons :the department of transportation does not allow the transportation of" personal items" in a vehicle that is being hauled by an auto carrier, items packed in your car are not covered by the motor carrier's insurance (only your vehicle is).

Q: My question is not listed here.
A:Send us your question via email or call us at 1.800.513.1275

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