Q: How does car
shipping work?
A:First, get a quote online or call
us, then book your order by the same
means, when your order is booked we will
assign you a trucker who will then call
you 4 to 24 hours in advance of your
pick up date.
Q: Do I have to be present when you pick
up my vehicle?
A:Either you, or a designated person,
have to be present upon pick up of your
vehicle to sign a contract " bill of
lading” which is an inspection that the
driver performs with you to review if
there is any damage on the car before
loading it on the truck, the same is
done upon delivery .
Q: How do I pay, and what types of
payments do you accept?
A:A deposit will be
charged to a major credit card, and the
balance will be paid to the driver upon
delivery of our vehicle, cash, cashier's
check or money order.
Q: What is door-to-door transport?
A:Door-to-door means that we arrange
for pickup and delivery at the address
you specify (subject to accessibility
and local laws). You do not have to go to
a terminal to pick up or drop off your
vehicle.
Q: Can you arrange a terminal service?
A:Terminal services can be arranged,
however, terminals do charge additional
fees and therefore, we prefer to give
our customers door to door service
whenever possible to avoid unnecessary
charges.
Q: Can you ship inoperable or unusual
vehicles?
A:Absolutely. We specialize in unusual
vehicles such as antique, classic and
collectible cars and accommodate
oversized vehicles. For inoperable
vehicles, please let us know at the time
of booking so we can dispatch a special
carrier.
Q: Is TOTAL CAR SHIPPING registered and
bonded?
A:Yes, We maintain a surety bond with
the federal government pursuant to 49 U.S.C. §13906(b) and are registered with
the Federal Motor Carrier Safety
Administration.
Q: On what kind of transporter will my
vehicle be carried?
A:Most are transported via multiple car
carriers, the same type used to
transport new vehicles from the
manufacturing plant to dealerships.
Q: How many days in advance do I need to
arrange for my vehicle to be picked up?
A:We recommend that you book your order
7 to 10 days in advance, however if you
need to move your car immediately, we
will work with you on an individual
basis to accommodate your needs.
Q: Is my vehicle insured during
shipment?
A:Yes, your vehicle is insured from
the time it is picked up until the time
it is delivered.
Q: Can I ship personal items in my
vehicle?
A:The Department of Transportation does not allow Auto Transport Carriers to transport personal items in a vehicle. However, most Carriers will allow a small amount of personal items. Confirm this with your carrier once they have been assigned.
Q: My question is not listed here.
A:Send us your question via email or
call us at 1.800.513.1275
